Return policy


Returns are FREE... 

Except for items at 50% or more for which a one-time fee of $10 plus tax per return (not per item) will be deducted from the amount of your return.

For sanitary reasons we do not offer returns or exchanges on leggings and "short leggings". 

COMMENT MAKE A RETURN ONLINE?

  1. There is no charges for returns or exchanges exceptItems on sale 50% or more during your purchase for which a one-time fixed fee of $10 plus taxes will be deducted from the amount of the return regardless of the number of items returned. The promotions "Buy 1 Get the 2nd at 50%" during the season are not part of this exception and are eligible on the way back and exchange FREE.
  2. Click Go back enter your e-mail and order number. You will receive an authorization number by email with which you can obtain the return label at your Canada Post counter. (Do not forget to check your spam).
  3. Make a return request for each item by choosing from the options offered, Bonus Gift Card, Refund, Exchange or Sale Item 50% and + (see below for details)
  4. Exchanges are FREE except for items on sale 50% or more during your purchase. contact us to validate the exchange and the availability of the desired item(s).

 

WHAT ARE THE CHOICES FOR RETURNING MY ORDER?

On period liquidation of "End of season" items on sale 50% or more will be refunded in the form of a gift card (see below).


SALE ITEMS (50% and +):

  1. Return label provided FREE.
  2. You have 15 days after the date of purchase to apply.
  3. $10 processing fee + taxes, per package, not per item, withheld from the refund amount issued to a gift card (no expiration date).

"BONUS" GIFT CARD (FREE return and 15% extra money back).
  1. FREE RETURN
  2. You have 30 days from the date of purchase to claim.
  3. No expiration date.
  4. Can be used once or several times, can be given as a gift.
  5. Not applicable on end of season items on sale at more than 50% of the regular price at the time of purchase. 


EXCHANGE:

  1. 1 RETURN and 1 FREE RETURN
  2. You have 15 days after the date of purchase to make the request.
  3. You can do your exchange directly on our site.
  4. Not applicable on end-of-season items on sale at more than 50% of the regular price when purchased. 

 

REPAYMENT:

  1. FREE RETURN
  2. You have 30 days from the date of purchase to claim.
  3. Not applicable on end of season items on sale at more than 50% of the regular price at the time of purchase. 

     

    IMPORTANT BEFORE YOU RETURN - PLEASE READ CAREFULLY

    • Returns must be in perfect condition and returned in their original packaging. 
    • Don't forget to write your order number on the back of the package. 
    • Any other return method will not be refunded.
    • Returns are processed within 10 business days of receiving your package.
    • You have questions ? contact us

      

    YOU GOT A DISCOUNT OR PROMOTION “Buy X get Y”?

    Don't worry the discount amount you got will be applied proportionally to the remaining items in your order. 

     

    PACKAGES NO CLAIMED

    Packages not claimed at your post office will be subject to any return charges and administrative fees charged by the shipping company, if applicable, as well as redelivery charges.

     

    DAMAGED OR WRONG ITEM RECEIVED

    contact us within 48 hours of receiving your order so that we can fix it as soon as possible.

     

    PURCHASES MADE FROM OUTSIDE CANADA

    All items can be returned, except items over 50% off, within 30 days of your order date for a Credit Note or Refund. Too Beautiful For You Inc. IS NOT responsible for customs fees and return shipping costs. Any taxes or charges are the buyer's responsibility. you must contact us by email before proceeding with your return at info@tropbellepourtoi.ca.