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Return policy

Politique de retour

Returns are FREE ...

Please note that our return policy was updated as of November 12, 2020

For health reasons we do not offer returns or exchanges on masks, leggings and "short leggings". 

HOW TO MAKE A RETURN ONLINE?

  1. There is no charges for returns or exchanges except items sold at more than 50% of the regular price at the time of your purchase. 
  2. Click Make a Return enter your email and order number without the #. You will receive an authorization number by email with which you can obtain your return label at your Canada Post counter. (Do not forget to check your spam folder).
  3. Make a return request for each item by choosing from the options offered, Bonus Gift Card, Refund, Exchange or Sale Item 50% and more (see below for more details)
  4. Exchanges are FREE ! Contact us to confirm the exchange and availability of the desired item (s).

 

WHAT ARE THE CHOICES FOR RETURNING MY ORDER?


"BONUS" GIFT CARD (FREE return and 15% more money).
  1. FREE RETURN
  2. You have 30 days from the date of purchase.
  3. No expiration date.
  4. Can be used on one or several purchases, can be given as a gift.
  5. Not applicable on items SOLD 50% or more of the regular price at the time of purchase. 


EXCHANGE:

  1. EXCHANGE ARE FREE 
  2. You have 15 days from the date of purchase to make the request.
  3. Contact us to confirm the exchange and availability of the desired item (s).
  4. Not applicable on items SOLD 50% or more of the regular price at the time of purchase. 

 

REFUND:

  1. RETURNS ARE FREE
  2. You have 30 days from the date of purchase to request.
  3. Not applicable on items SOLD 50% or more of the regular price at the time of purchase. 


ITEM ON SALE (50% and +):

  1. RETURN label provided FREE of charge.
  2. You have 15 days after the date of purchase to make the request.
  3. $ 8 processing fee + taxes, per package and not per item, withheld from the amount of the refund made on a gift card (no expiration date).

 

IMPORTANT BEFORE MY RETURN - PLEASE READ CAREFULLY

  • Returns must be in perfect condition.
  • Don't forget to write your order number on the back of the package. 
  • Any other method of return will not be refunded.
  • Returns are processed within 10 business days of receiving your order.
  • Need help? Contact us

  

YOU HAVE GOT A DISCOUNT OR A PROMOTION "Buy X get Y"?

Don't worry, the amount of the discount you got will be applied proportionately to the items remaining in your order. 

 

UNCLAIMED PACKAGES

Unclaimed packages at your post office will be subject to any return charges and administrative charges required by the shipping company, if applicable, as well as reshipment charges.

 

DAMAGED OR BAD ITEM RECEIVED

Contact us within 48 hours of receiving your order so that we can remedy it as quickly as possible.

 

PURCHASES MADE FROM OUTSIDE CANADA

All items may be returned, except items over 50% off, within 30 days of your order date for a Credit Note or Refund. "Trop Belle Pour toi inc" Is not responsible for customs fees and return shipping cost. Any taxes or charges are the buyer's responsibility. you must contact us by email before proceeding with your return at info@tropbellepourtoi.ca.